Terms & Conditions

Registration

Any personal information provided during the registration process will not be shared with third parties and will be held securely on our website.

Order Confirmation

We must receive payment in full for the price of the goods that you order before your order can be accepted. Once payment has been authorized you will receive an order confirmation via email at the email address provided by you on the order form. The order will be shipped within 7 days of order confirmation by the method chosen at check out. We are not liable for any delay or non-delivery of your order in the case of non-authorization.

Methods of Payment

All major credit cards are accepted: Visa, Mastercard, Visa Debit/Electron, Switch/Maestro and Solo and American Express. Once the order has been processed and authorized, payment will be debited from your account. If your card is not accepted for any reason you will be notified by email. 
Please note that we only accept GBP currency.

Shipping

We will endeavour to ship orders on same business day Monday - Friday, excluding bank holidays. However we can not guarantee same day shipment with orders placed after 12 noon. 

Shipping Charges

Recorded Delivery (1-3 business days) £4.95
Special Delivery (Next day) £6.95
International & Airsure (4-10 business days depending on country) £14.95

Returns Policy

Please note the customer has a period of seven business days from the day they receive their goods, in which time they should notify you that they wish to cancel their contract with you and a full refund be given provided the items are returned in the same condition and original packaging.
If the customer should choose to return a product to you by providing you notification within the seven day cooling off period, then the return delivery costs will be borne by the customer. 
When returning the item(s) please note your name, contact details, order number, reason for return and whether you would like refund, credit note or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days from our receipt of the item.
Please note we do not refund/credit the original shipping charges. 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
henry@hedstudio.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at henry@hedstudio.com and send your item to: 20 Homefield Road, London, , GB, W42LN. Please note we offer free shipping in case of a first exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
Shipping
To return your product, you should mail your product to: 20 Homefield Road, London,W4 2LN, GB, 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We advise shipping the item(s) via a secure and insured method as Didi Jewellery is not responsible for any losses or damages to items that we do not ship.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Repairs
We offer a free repair service within 15 days of receipt the item was bought as long as the item was not subject to excessive/severe use, determined by any large scratches, abrasions, or other damage. We are happy to repair items and will provide you with an individual quote once emailed to info@didijewellery.com. Please allow for up to 8 weeks for repairs.
You will receive an email confirmation once we have checked that the requested item(s) are in stock and verified that your payment has been accepted. Please note that we cannot process any orders that fail to obtain payment authorization.